Futurum Academy - Privacy Policy

Effective Date: [9th Sep 2024]

Futurum Academy is committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services.

1. Information We Collect

We collect personal information to provide and improve our services. This may include:

•Personal Information: Your name, email address, phone number, mailing address, and other contact details when you register for our services or courses.

•Usage Information: Information about how you use our website or app, including IP address, browser type, access times, and the pages you visit.

•Payment Information: If you make purchases, we collect payment details such as credit card information, billing address, and transaction history. Payment processing is handled by secure third-party providers.

•Sensitive Information: We do not generally collect sensitive personal information (such as health information or racial background) unless necessary for specific services and with your explicit consent.

2. How We Use Your Information

We use your personal information for the following purposes:

•To provide, manage, and improve our services, including course enrolment, customer support, and personalized learning experiences.

•To communicate with you regarding your account, course updates, and promotional offers (with your consent).

•To process payments and manage transactions.

•To comply with legal obligations and prevent fraud or misuse of our services.

3. Sharing of Information

Futurum Academy does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

•Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services (e.g., payment processors, hosting services) but only to the extent necessary for them to perform their duties.

•Legal Compliance: We may disclose personal information where required by law, regulation, or legal process, including in response to a court order or law enforcement request.

•Consent: We may share your information with third parties if we have obtained your explicit consent to do so.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include the use of encryption, secure storage, and access control mechanisms.

While we implement strong security measures, no online service is completely secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our services. This helps us personalize your experience, analyze site usage, and improve our offerings.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website or app.

7. Access to and Correction of Personal Information

Under the Privacy Act 1988, you have the right to:

•Request access to the personal information we hold about you.

•Request correction of inaccurate, outdated, or incomplete information.

To request access or correction, please contact us using the details provided below. We may ask for proof of identity to protect your privacy and ensure data accuracy.

8. Children's Privacy

Futurum Academy’s services are intended for users aged 13 and older. If you are under 17 years of age, you must have the consent of a parent or guardian to use our services. We do not knowingly collect personal information from children under 13 without parental consent.

9. International Data Transfers

If we transfer your personal information outside of Australia (e.g., to our service providers), we will ensure that appropriate safeguards are in place, as required by Australian privacy laws, to protect your data.

10. Your Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, although this may limit your ability to use some of our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website, and we will notify you of significant changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights to access or correct your personal information, please contact us:

Futurum Academy